BOOKING
CANCELLATION POLICY
We understand that plans can change and that sometimes you may need to cancel or rearrange your appointment.
We kindly ask that cancellations or appointment changes are made by 11:59pm two calendar days before your appointment.
For example: if your appointment is Wednesday at 6:00pm, it must be cancelled or rearranged by 11:59pm on Monday.
APPOINTMENTS CANCELLED OR RESCHEDULED AFTER THIS DEADLINE WILL BE SUBJECT TO FULL APPOINTMENT FEE.
MISSED APPOINTMENTS WILL ALSO BE CHARGED AT THE FULL APPOINTMENT FEE
We appreciate that genuine emergencies and unforeseen circumstances can happen, and in these situations the cancellation fee may be waived at the clinic’s discretion.
If you need to cancel or rearrange your appointment, please do so as soon as possible using the cancellation link in your appointment confirmation or by contacting us directly.
Thank you for your understanding and for helping us keep appointments available for all our patients.
ONWARD REFERRALS
If deemed appropriate we are happy and able to refer our clients directly to leading Orthopaedic Specialists, with whom we have a close working relationship.
We have direct access to MRI/ US Scan and Injection therapy referral.
Please note all referral letters will be charged a nominal fee.
PRIVATE HEALTH INSURANCE
We accept Aviva, AXA/PPP, Bupa, Beneden, Cigna, H3, PuHealth/ Vitality, WPA and Westfield private health insurance. Please arrange suitable authorisation from your health care provider prior to booking. Please indicate in the “extra info” box on the booking form if you are using Private Healthcare, along with providing you Authorisation code and Membership number.
*Please note Simon does not accept Private Health Insurance clients.
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CLIENT STORIES
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